Delivery & Returns
UK and International Postage Costs
UK: Standard Second Class Shipping – £3.50
All international orders are sent via the Royal Mail Tracked service. You will receive a tracking number for you to view its progress.
Everywhere Else: £19
Free UK Delivery will be automatically added to your basket when it reaches over £50.
Since all UK orders are shipped via the standard service, there is no way of tracking its whereabouts once it has left the studio. Should you wish to keep track of your orders progress, you can upgrade to a UK Tracked Service, sent via Hermes Parcel Shop Next Day at the cost of £6.
Please note: Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility.
In the rare event that there is a problem with your order, please do contact us via our contact sheet, or send an email to [email protected]
If you wish to return or exchange something in your order then please contact us to agree before you send them back to us within 14 days. All items must be returned in original condition with all tags and packaging intact.
Because of the nature of these items, unless they arrive damaged or defective, we are unable to accept returns for:
- Personalised or made to order items
- Digital PDF pattern downloads
- Items on sale
- Kits that have already been started
Please send your returns/exchanges to: Moloneymakes, The Old Schoolhouse, Salisbury Street, Bristol, BS5 9UD
For all returns please include your order number along with a brief description of the nature of the exchange/return. Please be aware that we are not responsible for shipping costs.
This returns policy is in addition to, and not instead of, your statutory rights.